Salesforce Quick Start for Mid and Small Size Business

Salesforce crm software organizes and provides required information by an organization for its smooth functioning and achieving higher levels of growth. Team at Accendo Technologies implementing Salesforce solutions acquires deep industry insight and helps in implementing social Customer Relationship Management solutions to effectively manage sales, marketing and customer-oriented areas of a business.

Here is a Quick Guide which helps small size and mid size business to learn more about Salesforce:
Small size and mid size business really requires to take quick initiatives and make faster growth with Salesforce. They offer services intended to help you understand Salesforce better help you achieve your business goal.

Some of the benefits you get when you use Salesforce CRM software are:

  •  It is cost efficient software. It very well fits into the budget of small size business.
  •  Provides fast and efficient delivery of services to customers.
  •  You can personalize the software based on the needs of your business. Personalization involves adding a set of features added to the current software set up to generate reports, data, etc. which gives you performance insight of business areas and activities.
  •  With its automated and advanced processes it creates reports and information instantaneously and helps customer get best quality and timely service.
  •  It provides appropriate training to the employees about its technology, interface and functioning.

Salesforce provides a set of reliable and secure processes that concentrates on four major functions:

  •  Salesforce CRM determines distinct business processes and identifies key business requirements.
  •  Customize and align Salesforce methods and functions to meet your business goals.
  •  Provides quick and efficient solutions to the business and helps the entire team to learn its usage effectively.
  •  Helps in successfully transferring your business client’s information, products information, inventory information from lower to higher versions of software. This happens when software is upgraded and its new version is introduced.

Functionalities:
Whatever are your business goals and expectations Salesforce services can be effectively aligned to achieve them. Salesforce can be customized to generate more clients, maintains good repo with clients, providing advanced services to customers etc. Some of the functionalities are mentioned below:

  •  Maintains and manages record of sales leads and prospects.
  •  Identifying the areas for getting new sales opportunities and monitor them.
  •  Salesforce CRM software helps in identification of target sales prospects.
  •  Track and manage all the stages and processes of sales from identification of sales deal to delivery of products.
  •  Groups sales lead on the basis of their interests, category, budget, area etc.
  •  Identify and records activities which involves cross selling and up selling opportunities.
  •  Identify and effectively manage pending sales requests lying in queue.
  •  Track and conduct activities like fixing a call with the client, engaging with them through emails and meetings, etc.
  •  Instant updations of customer details, queries, sales opportunities, etc.

Salesforce CRM with its proven skill set improves the capabilities of business organizations to help manage their resources in a better way and offer best quality service and reduce administrative costs. Salesforce CRM that aim at educating people about its various processes and assisting you in attaining desired levels of growth in a quick, cost efficient and effective manner.

Cloud Computing Simplifying Data Storage, Saving In-house Expenses

Businesses are investing on technology more than ever before. Thanks to technologies like cloud computing that businesses are being able to keep a check in their in-house cost and expenses. In cloud space you can store files and applications so that you can get easy access to such anytime, anywhere and even on the move. Anyone working in your company can access the data stored in cloud provided he has the permission to access such.

However, things were not as easy 5 years back. Businesses were forced to shell out significant money to acquire equipments so that they can maintain resources and computing power effectively. But, thanks to the advent of cloud computing that businesses are slowly drifting away from purchasing excruciatingly priced data storage device, thereby reducing overall expenses of the company to a significant level. Also, implementation of cloud in business models has helped businesses to save office space, which otherwise were usurped by equipments. To give you a clearer picture, here’s how outsourcing your storage needs keeps you away from hassles involving in-house technological equipments.

  • Curbs overall expenses and saves office space: According to a research conducted by Computer Economics, organizations utilizing cloud computing solutions save more than 15% in IT expenses. If you do a bit of research on the web, you will find most businesses utilizing cloud computing technology doesn’t require in-house servers. This in turn saves a lot of office space and therefore reduces in-house expenses automatically. How? Well, post-recession, office rental prices have skyrocketed. In New York, office floor prices may shoot up to more that $50 per square feet. And as you know, in-house servers take up a lot of office space. The result? You have to shell out a lot from your pocket only to pay the rent of floor space. Implementing cloud computing nullifies this problem and in the end of every financial year you will see the amount of money you have saved by reducing office floor space.
  • Reduces hardware installation costs: Once your business has switched to cloud computing, your organization won’t need any expensive hardware that requires extensive and costly support. You will also be relieved from high installation, maintenance and repair costs. That will give you the option to inject the ‘saved money’ on other aspects, which will help your company to grow.
  • Work location flexibility options: Earlier, businesses used to find it difficult to manage employees working in different locations. Expenses involved in installation of technological equipment in the employees’ locale used to be huge. Today, businesses have switched from such age old, expensive processes. Storing data in the cloud has made the job much easier for organizations and their employees. Anyone having an access to the server can view the data, even if he is at home. This one-of-a-kind solution allows companies to save equipment installation cost and the expenses involved in running a satellite location.

Solution providers like Accendo Technologies are effectively providing cloud computing solutions for businesses of any size and shape. So, will you still use expensive and troublesome in-house servers or are you contemplating to be a part of the cloud computing revolution?

5 Factors That Determine ERP Implementation Cost

Buying and implementing an ERP system involves lot of unexpected cost. The process of buying, implementing, upgrading and maintaining an ERP system can be staggering or it could be less than you think. So, how much does ERP implementation cost? The shortest and probably the safest answer would be it all depends on the size of the organization. But, in between that statement there are various factors involved. Let’s go a bit deep into the matter and see what actually determines the software implementation cost.

Factors that determine ERP implementation cost:

  • The size of the company: Every company has their own set of requirements. While a manufacturing company will require a more complex and lengthy ERP implementation process, a professional company of similar size would be devoid of such huge challenges. Most ERPs have their price tag set according to the number of concurrent users. So in comparison, a manufacturing company might have to shell out something around $4000 per concurrent user whereas it would cost around $2000 per concurrent user for a professional company. As mentioned, the size of the company and the kind of ERP system it plans to implement matters a lot when it comes to pricing. For instance, costing involved in the implementation and maintenance of Microsoft Dynamics AX is more than Dynamics NAV. The simple reason being Dynamics AX is more suitable for large organizations having a strong international presence, whereas Dynamics NAV is best for small to medium-sized companies. Today, many solution providers like Accendo Technologies are ERP implementation solutions for businesses of any size.
  • Cost involving implementation: Implementation cost depends on various factors like the size of the company, complexity of implementation, software integration (third-party), etc. Usually, implementation costs are determined via software to services ratio. If a company is able enough to handle the ERP system without the support of external vendors, chances of software-to-services ratio to become 1:1 gets more rational. Mid-sized companies with average complexity witnesses a software-to-services ratio between 1 to 1.5 and 1 to 2.5.
  • Third-party software integration: Often businesses utilize third-part software to enhance and expand their existing ERP system. Though it is beneficial for businesses, but integration of such automatically increases the overall cost.
  • ERP system customization: Another factor that determines a typical ERP implementation cost. In order to integrate the software in the workflow, most businesses resort to a certain amount of customization.
  • Brand factor: Different ERP systems come with different price tags. So, the cost automatically goes up if you are purchasing ERP software that is costly.

The aforementioned factors play a pivotal role in determining an ERP implementation cost. But, the size and the industry of an organization is probably the most important factor that determines the implementation cost of such software. Usually, total software and services cost revolves around $200,000 to $700,000. Other additional costs incurred by the company are billed separately including hardware and infrastructure expenditures.

So, have you already implemented ERP system in your business? If not, then keep the aforementioned guidelines in mind while implementing such. After all, it’s your hard earned money that you plan to invest!

Microsoft Dynamics NAV and AX: Which One Works Best For Your Business?

Endless debates on Microsoft Dynamic’s ERP systems have been floating all around the web for quite some time now. It is a bit confusing for businesses when parent software company, in this case Microsoft, launches four ERP systems under its much renowned brand Microsoft Dynamics, with each single system having their own set of utility factor. As mentioned the ERP systems offered by Microsoft include Dynamics AX, Dynamics GP, Dynamics NAV, and Dynamics SL. Among these four, Microsoft Dynamics NAV and AX are the most difficult to distinguish.

There are certainly many similarities between the two ERP solutions. For instance, both ERP solutions Microsoft Dynamics NAV and AX are customizable and available in many languages. Both the solutions have a pretty impressive and satisfactory installation base too. Both offer industry-specific services to cater to local and regional needs. Microsoft itself describes both their products as comprehensive ERP solutions that are capable enough to manage complex supply chains. And yes, both Dynamics NAV and AX can operate in a single, centralized location or across multiple decentralized locations. With so many similarities in functions and operations, it is not that easy to distinguish the two ERP systems. So, what’s the difference between Dynamics NAV and AX? Let’s dissect the two to find a solution.

Microsoft Dynamics NAV vs. AX:

  • The ‘scaling’ factor: Microsoft Dynamics NAV is more useful for small to mid-sized businesses. The price tag of Dynamics NAV is puny compared to the powerful technology it provides to smaller businesses. With the implementation of Dynamics NAV, small and mid-sized businesses are being able to compete with organizations twice their size. Customizable and the ability to scale make NAV a firm favorite among businesses. On the other hand, Dynamics AX is tailored for enterprises having a strong international presence. Large organizations have to deal with magnanimous challenges including deployments across multiple international locations. Languages are different and so are the currencies, hence the scaling needs to be spot on. So, in comparison Dynamics AX can scale better than Dynamics NAV. But, for small to mid-sized businesses or SMBs, NAV still continues to thrive with aplomb.
  • The cost factor: Dynamics AX is more complex than Dynamics NAV, simply because the former is designed for large organizations. While Dynamics AX requires superior and experienced project management and implementation team, any part-time project manager can manage Dynamics NAV effectively. Dynamics AX implementation is indeed a complex process and hence its maintenance cost exceeds that of Dynamics NAV.
  • Managing end-to-end global processes: Dynamics AX does a better job here although NAV is pretty effective when managing decentralized global operations. But, when it comes to complex enterprise solutions requiring visibility across different locations in different countries Dynamics AX is more effective.

To sum it up, Microsoft Dynamics NAV and AX, both are equally excellent and effective for businesses. It’s just that both the ERPs have been built keeping specific businesses in mind. While Dynamics AX works for larger organizations having a strong international presence, NAV suits businesses which are spreading their wings in the international market. You can always consult software solutions provider s like Accendo Technologies to understand how ERP system works. So, which Microsoft Dynamics ERP works for your business better – the Dynamics NAV or AX?

How CRM can help for small businesses

CRM systems provide solutions to help manage customer relations efficiently. CRM for small businesses maintains customer data in a digitalized format thus helps in reducing infrastructure costs, wastage of paper etc. So an organization saves on valuable time, capital and other resources which can be utilized in enhancing product quality and improving customer service.

Accendo Technologies provides CRM software which helps in structured organization of customer data. With proper organization of data, business activities are processed quickly and produce exceptional results. It fastens and simplifies the process of gathering, maintaining and accessing customer data.

Be it small scale, medium scale or large scale business CRM software is present day requirement for every business. It helps in providing sustained growth to your business.

  • CRM for small businesses is inexpensive and easy to implement. The technological benefits and business growth you achieve when you implement it in your business are far more compared to its cost.
  • Implementing all business processes with help of a computerized system leads to fewer chances of mistakes and better organization of tasks compared to manual tasks. CRM for small businesses is a onetime investment and helps to cut on the cost of labor, paper, files, stationary etc. it offers transparent and precise delivery of its services. Besides these, it also does customer records tracking; follow up with customers, receiving instant updates from customer etc to provide better customer service at a very low cost.
  • CRM for small businesses helps in identifying the sales leads on the basis of high and low value. It structures sales leads in the ascending order of its value. Sales leads which are of high value are given more focused attention compared to leads with low value. This increases achieving better sales productivity and accountability.
  • CRM Software by Accendo Technologies provides asset libraries which make it easy to manage and retrieve information at the required time. It provides Email templates for fixing an appointment with the customer, confirming appointment and making last minute changes to it, making follow-ups with customer so that everything works out efficiently and quickly.
  • CRM for small businesses helps you access your business growth at various intervals. For this it provides you feature like customized reporting which generates reports of the sales activities based on location and product. Performance metrics helps in evaluating those dark business areas which have been ignored and needs attention. On identification of these areas it suggests adequate measures to bring improvement in these areas and thereby achieving sustained business growth.

Accendo Technologies with its CRM software provides timely services to its customers. As the business processes involved in storing, managing and retrieval of customer data is computerized so it requires less employees to work on these activities and saves on time and money.

Importance of Salesforce.com CRM in Sales and Marketing

Salesforce.com CRM is useful in keeping all customer related data at one place to be accessed from anywhere. It also structures prime business processes to adhere to compliance and conform to prevailing industry norms. Customer relationship management (CRM) applications help you take care of your current and future customers. It also helps in managing various areas like product marketing, its sales and end to end customer support and maintenance at one place. All present and future customers are managed effectively. By having precise and updated customer data you are sure to make best business plans.

Customer Relationship Management applications has to be easy to use in areas of sales, marketing and service professionals in any type of organization. In order to provide the best possible service to their customers it is required that they gather all the communication that happened on social media sites like facebook, twitter and emails. When combining communication with the internal knowledge used by sales employees on a daily basis helps in increasing rate of adoption

Salesforce CRM Solutions at Accendo Technologies track sales processes provides brief view of its performance, sales report analysis and estimated revenues. This assists in making correct predictions, precise planning, and customer satisfaction. Also marketing forms can compare which sales programs are creating good number of conversions and sales.

Salesforce.com CRM helps marketing employees to record the status of leads and its generation, provides path which takes them to desired salesperson in real time, and shows with the help of analytics identifies which technique is useful and which areas needs supervision. With automated key business methods and sub-methods, Salesforce team at Accendo Technologies records the status of expenses incurred in different areas such as travelling expense local, national and international, communication expense across their offices in India.

As the demands for using software as a service are growing day by day, companies are planning to leverage Salesforce CRM for their organization. Accendo technologies provide customised business solutions laid on the foundation of Salesforce.com platform. It helps in developing business by incorporating various features of Salesforce.com CRM like easy to implement and maintain, secure, customer friendly, cost effective.

They carry out a complete analysis of client’s business and based on that makes an action plan. This action plan is implemented along with advanced interface, business specific tools and methodologies, reliable maintenance support, quick deliverables, high output and performance.

Using Salesforce.com CRM an organization increases its sales and marketing data and fulfils its prime objectives of saving time, money and sales automation with minimal implementation efforts.

Role of mobile applications in retail industry and how mobile apps are useful for online shopping

There is a huge impact of mobile applications in retail industry. Mobile applications incorporated in smart phones provide latest information to the buyers on their palms. Shopping keeping in mind these applications helps retail industry to keep their customer updated about the latest products and offers and facilitates them with extra facilities like product reviews, comparisons on their products. Accendo Technologies using them showcases its products, provides a provision to save their searches, and place orders in advance to their customer. This helps a customer in identifying the product in accordance to their budget and requirement. This trend has brought transformation in the traditional way of shopping.

These applications help in making the shopping experience more convenient and comfortable. It provides increased sales options to the retailers. Looking at the busy lifestyle, these stores very well know that customers have less time and they prefer to carry out their tasks online. So retail industry devise new ways to engage customers with them. These ways are through mobile technology, cloud computing etc. In addition to purchasing and selling, shoppers can make complaints, gives their opinion on the services or product on these applications. Now the customers are slowly moving from traditional way to advanced way of shopping with these mobile applications.

There are many reasons mobile applications gives an enriching shopping experience to its retail shoppers. Some of the reasons make it popular and most preferred option of shopping:

  1. They give valuable information like product information, similar products on the basis of their search, product and price comparison, user reviews etc. When customers get everything from product information to placing products orders why would they go to local stores?
  2. On these applications retailers many times provides discounts, new offers for newly launched products and run promotion campaign so as to make more sales and promotion of their products. This also helps customers in shopping at lesser price.
  3. Mobile applications serve retail industry by helping them to share photos, videos, and showcasing their products across the world. When it is used with social media like face book, twitter etc it maximizes propagation, promotion and reaching to numerous people without must capital investment.

Accendo technologies use mobile applications to build strong relations with its customer. It does so by noting the feedback from customers regarding services, products etc, take suggestions from customers and address their complaints with proper timely solutions. It takes care of customer requirements and sends them an alert when a product of their choice is launched in the market. Thus making and maintaining effective relations with its customers.

Benefits of cloud computing

In earlier days people use to download software and application on their computer in order to work with them. With the advent of Cloud computing things have become much simpler. Now if anyone wants to access certain programs or applications they can do it through internet without downloading them. Realizing these benefits many small, medium and large scale businesses are moving towards this technology. This technology will develop and will continue to be here in the future. It enables Accendo Technologies to get agile, leverage infrastructure on the requirement and use it as a utility. Besides enhancing the overall efficiency of business it provides many other benefits like:

  • Low on budget: The use, maintenance and updating of this technology is very inexpensive. You need to investment for one time, that’s it. No more future investments is required thus the entire expenses of the company decreases. This helps companies to use their resources on other development projects.
  • Unlimited data storage: It provides you with unlimited storage space. You can store as much data you want to store. There is no need to increase the data space at various intervals of time.
  • Convenient data backup and recovery: It simplifies the process of taking data backups and handling of data. As compared to other data storage devices like computers etc there is a higher possibility of losing data as compared to data stored on cloud computing. Also the recovery of data is also easy with this technology
  • Ease to access information: Cloud computing helps you to access and store information from any part of the world. You just need a laptop with internet connection.
  • Effective integration of application: This technology enables you to organize and manages your application effectively. It integrates your applications with your preferred options. You can also create an application solely for your organization. You need to define your requirements and it will create your application accordingly.

Apart from the above benefits, Cloud computing helps Accendo Technologies in making your enterprise flexible and scalable. It helps the company to identify, analyze and solve business issues quickly with accurately. It is often seem that companies spend large portion of their time in upgrading and maintaining their utilities and processes. Cloud computing helps Accendo Technologies with their skilled team of professionals utilizes the time to define new business models and build faster applications that will help to achieve excellence.

Why you really need a salesforce crm

Salesforce CRM offers solutions for managing the entire process of sales activity. It provides you facility to initiate sales, maintain records of sales activities, supplies products to customers, makes efficient and timely product delivery, solve customer related queries and complaints and provides instant customer updates to take immediate actionable, end sales opportunities with comments. Thus with Salesforce CRM you can carry out all your sales related activities wherever you are easily.

Some of the reasons have been mentioned below why Salesforce CRM is useful for small scale industries:

  • Sometimes the sales information you get from your sales employees is huge and scattered. It becomes hard to understand and manage in absence of Salesforce CRM. Salesforce CRM provided by Accendo Technologies helps to organize the information efficiently and make it workable. This information is then passed to different company’s processes for effective implementation.
  • Besides implementing sales activities, Salesforce CRM also helps companies to notice the areas that have been ignored and needs attention. For a company’s to make progress it is equally important to take measures to activate stagnant accounts.
  • With Salesforce CRM offered by Accendo Technologies, senior sales employees can define targets and assign them to other team workers. This helps in effective distribution of task and thus helps in achieving successful completion of task
  • Salesforce CRM helps in making right decisions and maximizes your sales. It will help you analyze the sales related areas which are under performing. It provides new ways to leverage your business. It helps in making your data accessible in real time scenarios and connected to centralized database.
  • You don’t need any special hardware or software to utilize the features of Salesforce CRM. All tasks related to sales leads, analysis, feedback, releasing instant updates, task allocation and improving the quality of data is done without spending a penny on installation of any specific hardware or software. With Salesforce CRM we get many functionalities grouped in single software, thus it saves money and improves efficiency. So it is a best option for small scale industries.
  • Salesforce CRM is not much expensive. Salesforce CRM provided by Accendo Technologies helps you increase your customer base and maintain your budget at the same time. In few days you will be ready to avail the world’s most popular and appreciated customer management solutions. Salesforce CRM is also available as “pay as you go” model, this helps in getting success with minimum investment of capital.

Top six reasons why Customers prefer Online Shopping

e-Commerce serves as the most cost effective way of promoting business online. People now prefer to buy books, electronic items and health products, sports/hobby items, clothes, etc from online shopping websites. Accendo Technologies helps to develop user friendly content management interfaces that minimize overall cost for updations and maintenance of a website.

Ecommerce proves to be immensely useful to people in making their purchases and selling of products and services on the Internet. These portals can be treated as a gateway for numerous people across the globe to make their transactions at the click of mouse. Making use of latest technologies Accendo Technologies delivers high performance and effective Ecommerce Solutions.

These portals are helpful in promoting a brand or a product. It lets customer have a detailed understanding about the product through its reviews, photos and price tags etc. Accendo Technologies provides a detailed E-Commerce solution aims at developing catalogue, shopping cart, payment gateway and inventory tracking.

e-Commerce portals manage the overall sales workflow in a fast and secure manner. Accendo Technologies with its robust and specialized Ecommerce technologies such Microsoft Dynamics CRM, Salesforce solutions and others develops Ecommerce solutions which not only help the client’s goal of increasing sales but also helps in building upon customer loyalty.

There are many reasons why people prefer for buying online:

  • It is a convenient option elderly and disabled. As these E-Commerce portals are open 24*27 you can shop at any time. This saves your time, energy and money spent on travelling, vehicle parking etc.
  • You need not to stand in long queues for shopping, billing etc. Shopping becomes a hassle free task as it is devoid of pollution, relieves you from carrying heavy shopping bags and crowd.
  • Sitting at one place and just with a click of a mouse you can easily so do a comparison of price, features, function of a product. You can search the same product at different Ecommerce Portals at one place. These stores offer a far greater selection of colors and sizes than you will find locally.
  • If the product doesn’t suits you, it can be returned within a specific time period. Based on the company policy either you will get a cash return or replacement of that product.
  • With online shopping before purchasing the product you can read its reviews on the Ecommerce Portals and from other people. This will help you to making right choice.
  • Here there is no sort of compulsion due to shopkeeper’s up-selling where we buy unessential things. We can take plenty of time and research before making a decision.

Thus Online Shopping makes shopping a comfortable and easy experience. Looking at its benefits it is likely to replace the other modes of shopping in future.