Outsourcing application maintenance and support

In today’s business environment, all the businesses are extremely dependent on IT applications for their day to day business operations. As business evolves, IT applications need to evolve too to match new business requirements. Software application maintenance and support takes up large amount of IT spend. As per Pareto Analysis (80:20 Rule), about 80% of IT costs are utilized for maintaining existing IT applications leaving only 20% for development of new applications. Application maintenance and support is an important task towards extending and the life of the IT applications. Application Maintenance is not just about maintaining the existing software, it is also about maintaining relationship of those that use and are involved with the software and the concerns which the software is developed to address.
Some of the advantages of outsourcing application maintenance and support are:

  1. Organizations can concentrate on their core competencies
  2. Customer benefits from provider’s experience of working with different clients on different assignments
  3. Consistent service levels and Improved quality
  4. Less recurring cost of maintaining existing applications
  5. Less risk of downtime
  6. Superior end-user satisfaction

So, in order to reduce companies’ application maintenance and support costs, improve focus on core business activities, improve customer satisfaction and gain considerable processing efficiencies it is advisable that companies’ outsource their application maintenance and support.

Effective Application Migration and Maintenance help build better Businesses

An established customer base forms the basis of any business. If one wants to get successful in their business, there is no two-way thought that exceptional customer service is the most pivotal criteria. The motto ‘Customer is our King’ has to be well-adapted by the businesses. In a survey of American Express Global Customer Service Barometer 2012, it was noticed that about 75% Americans have trusted and stayed on with a particular business mainly because of satisfaction gained from company’s customer services.

Accendo Technologies, pioneers of technological applications, helps businesses increase their clientele. Proficient in catering to different sectors such as real estate, healthcare, education and media, it offers services like application development, quality assurance, and application re-engineering and application migration.

Application migration and maintenance offer umpteen benefits for small and large scale businesses to keep pace with emerging technologies. Not only the company’s processes get streamlined by adaptation of SLA framework, but it also benefits in long run by providing stability, preventive maintenance and long-term functionality.

For any application, though easy to use, it requires proper maintenance. Accendo Technologies, Application maintenance service includes following benefits:

  • Adaptive assistance – Keeping in focus present continuity of business what new technological initiatives can be adapted
  • Security assistance – Support for maintenance of dysfunctional features
  • Enhancement assistance – Identify issues at its origin and apply permanent fixes

Additional highlight of its working strategy are proper documentation of data, which is efficiently handled. With the expertise of Accendo Technologies, businesses can heave a big sigh of relief as it ensures smooth running of applications. By outsourcing application maintenance, both cost and time can be saved to a great extent. This company does not merely maintain the CRM applications, but also works on continuous testing and reengineering to develop more efficiency in such applications. Be whatever application, Accendo Technologies ensures that application run smoothly without any hassles.

In most cases, businesses need some kind of shift from their existing application to some other better application. That is where the need for application migration would come. IT is ever evolving and the applications need to be modernized and migrated at an interval to compete the emerging technologies. This company works by conducting a thorough analysis on the existing applications of a business and figure out those that are going to shrink and does not add any value to the chain. With the help of its application migration framework, it migrates the required application using standard security guidelines smoothly without affecting client’s day-to-day business. In order to ensure that client’s critical data is well-protected and timely migrated, the highly experienced and skilled staff engages themselves completely work out methodically and according to customer needs.

Furnished with the right technical expertise to design and develop powerful application migration strategy, Accendo Technologies can change the way you consider application migration and maintenance forever.

Application Maintenance and Application Migration

You run your apps on your own server. This makes you to specify order, install and configure hardware for each new app developed.

This might slow down your business. Don’t you think using a self-service interface on the Web is much faster and easier?  And as the hits on your app spikes the self-service web interface can automatically increase storage and bandwidth through auto-scaling. When it’s time to update your app you can just push in the new code without any top notch IT process getting in the way.

The above example of transferring your app from your server to a cloud platform is what is known as application migration. In technical terms, it is the process of moving an application from one environment to another.

Often, migrating an application can be quite complex as noticeable differences exist between the original environment and the target environment. Applications are not typically designed to be portable. For example, an application developed on Windows Azure may have some difficulty exhibiting its potential on Google App Engine. Applications are usually designed to work on the platforms they are developed on.

Let us see an example of a problem faced during migration of an application. If MySQL is chosen as the database system for an application then a function called database replication can be performed. This particular function uses multi casting to communicate between the two database instances. Now if we want to run our application on Amazon and replicate a database then we would fail as Amazon does not support multi casting in its networking layers.

The complexities arise due to differences in the operating systems, management tools, storage system, virtual machine configuration and network architecture. This demands a method that would make the application suitable to be used in any platform.

Application maintenance implies the modifications made to an application or system after it has been developed and implemented. When an application is migrated, certain modifications need to be done so that it works with full potential even in a new environment. Application maintenance is not just restricted to application migration. It is also implemented to increase the efficiency of the application or to add more features.

The problems while application migration calls for precautions to be taken while migrating an application. Use of middleware products to bridge any gaps between technologies is the best option. Migration provides a bunch of advantages like cost efficiency, agility and scalability.